Standard Documentation for Filing a Claim


​Energy/Non-Marine Commercial Lines/Property/Engineering Claims

  • Preliminary report of Incident
  • Police Report, as applicable
  • Fire department report, as applicable
  • Injury / Death certificate, as applicable
  • Internal and/or independent investigation report as applicable
  • Color photographs
  • Repair Estimates
  • Repair invoice
  • Any other documents, as applicable

Casualty Insurance Claims

  • Incident Report
  • Color photographs
  • Details of the third parties involved, if any
  • Police report (if applicable)
  • Fire department report, as applicable
  • Legal summons or legal notice received, as applicable
  • Injury / Death certificate, as applicable
  • Internal and/or independent investigation report as applicable
  • The Third party incident report as applicable
  • Any other documents, as applicable

Marine Cargo Claims

  • Lost over Board Certificate, where loss taken place during loading/unloading.
  • Lodging claim with third (such as suppliers, freight forwarders, clearing agents etc.) responsible for the said loss and/or damage and correspondence exchanged with them
  • Non-delivery certificate, in case of non-delivery of complete consignment
  • Short-landing certificate, in case of short-landing of consignment
  • Damage certificate, in case of damage to consignment
  • Claim notice served on third parties (such as suppliers, freight forwarders, clearing agents etc.) responsible for the said loss and/or damage and correspondence exchanged with them
  • Copy of relevant monthly declaration
  • Supplier’s sale Invoice
  • Packing list or pro-forma invoice in lieu of packing list
  • Bill of lading (in case of sea voyage)
  • Airway Bill (in case of Air Cargo)
  • Proof of delivery (from freight forwarders, clearing agents, as applicable)
  • Shipping and customs declaration, if applicable
  • Police Report, if applicable
  • Colored Photographs of the damaged cargos
  • Incident report / Inspection report
  • Repair estimate, if any
  • Claim Bill (deducting recovery from third parties, if any)
  • Any other documents, as applicable
  • Discrepancy Report and Landing Certificate
  • Shipping documents and proof of damage or loss report from the shipping company or freight forwarder

Marine Hull Claims

  • Incident Report
  • Log Book
  • All applicable valid certificates
  • Color photographs
  • Deck and engine room log books covering the casualty
  • Master/Chief engineer detailed report and/or note of protest, as applicable
  • Class surveyor report
  • Superintendent report
  • Repair Estimate
  • Repair Invoice

Aviation Claims

  • Certificate of Aircraft Registration
  • Certificate of Airworthiness
  • Annual maintenance review report / Maintenance release of the Aircraft
  • A full copy of the pilot's licence
  • Current medical certificate of Pilot
  • The last three pages of the pilot's logbook and summary of total time and experience on type
  • Report from Civil Aviation Authority

If it was a charter flight, copies of:
  • Cargo and passenger manifest
  • Load sheet
  • Copies of the passenger tickets or Airway Bills
  • Air Operators Certificate

If it was a training flight, copies of:
  • Authorisation Sheet
  • Air Operators Certificate
  • Weight & balance sheet + flight planning sheet if it was a cross country flight or rental flight
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